A quality management tool for translating customer needs into engineering requirements is
A) Quality function deployment.
B) Benchmarking.
C) Pareto chart.
D) Control chart.

Question

Quizplus · Accepted Answer

Quality Function Deployment (QFD) is a systematic process used to integrate customer requirements into every aspect of the design and delivery of products and services. It translates customer needs (what they want) into engineering characteristics (how to achieve it) and prioritizes each feature to address customer demands effectively.

A Quality Management Tool for Translating Customer Needs into Engineering