The textbook notes that Arlie R. Hochschild's work on flight attendants that developed the concept(s) of ________ was helpful in understanding widows' efforts to ________.
A) civil inattention; learn new things
B) baby talk; naturalize into the group
C) emotion work/feeling rules; keep up appearances
D) working self/definition of the situation; adapt and survive

Question

Quizplus · Accepted Answer

Hochschild's research on flight attendants introduced the concepts of emotion work and feeling rules, which are efforts to manage emotions according to the expectations of a job or social role. This concept is applicable to understanding how widows might manage their emotions to maintain social appearances or norms.

The Textbook Notes That Arlie R