A crisis communication plan should involve developing key messages for internal and external publics as well as monitor responses and mention of the organization within those publics. This falls in line with the action of
A) reducing tension.
B) demonstrate consistent ethical commitment.
C) control the flow of information.
D) manage the recovery.

Question

Quizplus · Accepted Answer

Developing key messages and monitoring responses are strategies aimed at controlling the flow of information during a crisis to ensure that the organization's perspective is accurately represented and to manage public perception effectively.

A Crisis Communication Plan Should Involve Developing Key Messages for Internal