Efficiency measures, as the term is used in the service efforts and accomplishments (SEA) literature, can be described as:
A) Measures that relate the quantity or cost of resources used to units of output.
B) Measures that relate to the amount of financial and nonfinancial resources used in a program or process.
C) Measures that relate costs to outcomes.
D) Measures that reflect either the quantity or quality of a service provided.

Question

Quizplus · Accepted Answer

Efficiency measures relate the quantity or cost of resources used to units of output, so option A is the correct answer. Option B refers to resource allocation measures and option C refers to measures of cost-effectiveness, while option D outlines measures relating to service quality or quantity.

Efficiency Measures, as the Term Is Used in the Service