Which category of statements is likely to arouse defensiveness?
A) "It" statements
B) "I" statements
C) "But" statements
D) "You" statements
Correct Answer:
Verified
Q18: Using the plural "they" is one way
Q19: Asking for _ helps address ambiguous language,
Q20: Calling someone big boned rather than obese
Q21: Which statement avoids ownership of a message?
A)
Q22: To increase the clarity of a statement,
Q24: A complete assertive message contains _ kinds
Q25: Supportive messages for someone sharing a problem
Q26: "We" language can help build a constructive
Q27: Which example uses language most likely to
Q28: You need a favor. Which statement should
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