In defining the quality of a service, a major dimension used by consumers is whether the employees were knowledgeable and courteous.

Name: In defining the quality of a service, a major dimension used by consumers is whether the employees were knowledgeable and courteous.
Brand: Quizplus
Rating: 4.9 (37 reviews)

Question

Quizplus · Accepted Answer

Employee knowledge and courtesy are key dimensions of service quality, as they directly impact customer satisfaction and perception of the service provided.

In Defining the Quality of a Service, a Major Dimension