When a service declines in its life cycle:
A) it is always a function of strategy
B) it can be the result of factors beyond the control of the manager
C) price changes can usually correct the decline
D) looking for a market niche can help stem the decline

Question

Quizplus · Accepted Answer

A service decline can be due to external factors such as market saturation, technological changes, or shifts in consumer preferences, which are beyond the manager's control.

When a Service Declines in Its Life Cycle