Which of the following would be an effective strategy for a medical group to reduce postpurchase dissonance?
A) Call the patient a day later to ask if the visit went well and whether they would like a nurse to follow up if they have questions.
B) Run local ads in the paper and online stating, "A recent survey finds that 99% of our patients are satisfied with the care they receive at our group."
C) Ask the patient at the billing desk if everything went well today at their visit.
D) Send out an online survey to the patient the same day as their appointment.

Question

Quizplus · Accepted Answer

Calling the patient a day later to check on their experience and offer follow-up support helps reassure them about their decision and addresses any concerns, effectively reducing postpurchase dissonance.

Which of the Following Would Be an Effective Strategy for a Medical