Which of the following is not one of the three forms of fairness?
A) Procedural
B) Operational
C) Interactional
D) Outcome
Correct Answer:
Verified
Q42: In a service blueprint, an organization:
A) audits
Q43: "Moments of truth" are:
A) points when the
Q44: Leverage opportunities are those contact points that
Q45: An organized script for people to address
Q46: Which of the following is not true
Q47: Research has found that compared with satisfied
Q48: It is most difficult to recover a
Q49: Effective recovery has been found to enhance:
A)
Q51: When the customer gets what they expect
Q52: The service recovery paradox shows that:
A) when
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