Technician A states that when diagnosing an automatic transmission problem, it is important to first verify the customer complaint by taking the vehicle on a road test, if possible. Technician B states that after one has verified the customer complaint, one should pay attention and document when the problem occurs. Who is correct?
A) Technician A
B) Technician B
C) Both A and B
D) Neither A nor B

Question

Quizplus · Accepted Answer

Both Technician A and Technician B are correct. Technician A is right in stating that verifying the customer complaint through a road test is an important first step in diagnosing transmission issues. Technician B is also correct in emphasizing the importance of documenting when the problem occurs after verifying the complaint, as this information is crucial for accurate diagnosis and repair.

Technician a States That When Diagnosing an Automatic Transmission Problem