Characteristics of service technology include all of the following except:
A) longer response time is acceptable.
B) labor- and knowledge-intensive.
C) customer interaction is generally higher.
D) quality is perceived and difficult to measure.

Question

Quizplus · Accepted Answer

The characteristics of service technology include labor- and knowledge-intensive, higher customer interaction, and quality being perceived and difficult to measure. However, longer response time is not an acceptable characteristic of service technology. In fact, quick response time is often a crucial factor in providing good customer service.

Characteristics of Service Technology Include All of the Following Except