A distinguishing feature of the total quality management approach is
A) attention to rewards
B) development of problem solving skills
C) the improvement of processes
D) training

Question

Quizplus · Accepted Answer

The distinguishing feature of the total quality management approach is the improvement of processes. While attention to rewards, development of problem solving skills, and training are all important components of TQM, they are not unique to the approach and are also found in other management methods. The focus on continuously refining and enhancing processes, on the other hand, is a central tenet of TQM.

A Distinguishing Feature of the Total Quality Management Approach Is