On a service desk with hours from 9am to 5pm, a voice response unit (VRU) could be used to give customers access to a reduced set of services during non-business hours.

Question

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A Voice Response Unit (VRU) can be programmed to provide automated services or information to callers outside of normal business hours, allowing customers to access certain services even when the service desk is closed.

On a Service Desk with Hours from 9am to 5pm