ITIL defines ____ as the effect an incident is having on business processes.
A)priority
B)urgency
C)severity
D)impact

Name: ITIL defines ____ as the effect an incident is having on business processes. A)priority B)urgency C)severity D)impact
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ITIL defines "impact" as the effect an incident is having on business processes. Impact is a measure of the extent to which an incident results in deviation from the normal service level, reflecting the incident's effect on business operations.

ITIL Defines ____ as the Effect an Incident Is Having