Which is true about knowledge and information-retrieval?
A)Good analysts try to store all the information they need in their heads, so they can quickly retrieve it when necessary.
B)Retrieving information and acquiring knowledge are basically the same thing, and both are easy to accomplish on a good service desk.
C)Getting ahead in the support industry requires both the ability to retrieve information and the ability to acquire knowledge.
D)Both are activities performed as part of the problem management process and not by the service desk as part of the incident management process.

Question

Quizplus · Accepted Answer

Retrieving information and acquiring knowledge are distinct yet complementary skills essential for success in the support industry. Information retrieval involves finding and using existing data or solutions, while acquiring knowledge encompasses understanding and learning from experiences or new information, both of which are crucial for effective problem-solving and decision-making in support roles.

Which Is True About Knowledge and Information-Retrieval