Which role would typically have the least amount of interaction with the customer?
A) support group analyst
B) level one analyst
C) dispatcher
D) level one specialist
Correct Answer:
Verified
Q22: Typically service desk analysts establish Service Level
Q23: The most successful service desk managers always
Q24: Rotating analysts and specialists through various service
Q25: Knowledge management is a critical process because
Q26: The responsibilities of a service desk trainer
Q28: When hiring dispatchers, which skill is least
Q29: Who would be best suited to receive
Q30: Which is true about level one analysts?
A)If
Q31: In an organization with level one specialists,
Q32: If a service desk analyst is unable
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