____ is/are the most expensive component of a service desk.
A) People
B) Technology
C) Building and maintaining processes
D) Gathering and maintaining information
Correct Answer:
Verified
Q33: According to HDI's 2012 Report, _ percent
Q34: _ distribute digital media files over the
Q35: Which is the most active (i.e., allows
Q36: Moving equipment, installing and configuring new systems,
Q37: Which is true?
A)Service Level Agreements are only
Q39: Which is true about internal service desks?
A)They
Q40: Most hardware and software companies have _
Q41: Which is true about customer relationship management
Q42: A service desk with eight people is
Q43: Which is true?
A)Efficient and effective one-person service
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