In a ____ service desk model, service desk analysts refer incidents they cannot resolve to the appropriate group (internal or external).
A)multi-level
B)virtual
C)top-down
D)technical

Question

Quizplus · Accepted Answer

In a multi-level service desk model, incidents that cannot be resolved by the first level of support are escalated to higher levels, which may involve different groups or specialists within or outside the organization. This structure allows for a more efficient resolution process by ensuring that incidents are handled by the appropriate level of expertise.

In a ____ Service Desk Model, Service Desk Analysts Refer