A server technician is troubleshooting an issue regarding users who are not able to access a reporting server. The reporting server has a static IP address and is connected to a Windows domain. The technician attempts steps to narrow down the issue: Pings the hostname but is not successful Pings the IP address and is successful Verifies the IP and DNS settings on the NIC card are okay Which of the following should the technician do NEXT?
A) Perform a tracert to the hostname and IP address.
B) Reboot the computer to apply security updates to the system.
C) Verify the DNS A record for the hostname of the server.
D) Update the DNS configuration on the host NIC card to localhost for lookups.
E) Perform an ipconfig on the host to verify the IP configurations.

Question

Quizplus · Accepted Answer

The successful ping to the IP address but not the hostname suggests a DNS issue. Verifying the DNS A record for the hostname of the server can help identify if the DNS entry is missing or incorrect.

A Server Technician Is Troubleshooting an Issue Regarding Users Who