A system administrator has a database server that crashes at random times. No changes have been made to either the server's software or hardware. Which of the following is the FIRST step the administrator should take towards resolving this issue?
A) Establish an action plan.
B) Perform a root cause analysis.
C) Document the findings.
D) Identify the problem and scope.

Question

Quizplus · Accepted Answer

The first step in troubleshooting is to identify the problem and its scope to understand what is happening and gather relevant information before proceeding with further analysis or actions.

A System Administrator Has a Database Server That Crashes at Random