A network technician is helping an end user who is working on a spreadsheet for a very important client. The client can see the file on the remote share but is not able to open the document to print it. This issue is associated with which of the following OSI layers?
A) Layer 2
B) Layer 3
C) Layer 6
D) Layer 7

Question

Quizplus · Accepted Answer

The issue is related to the application layer (Layer 7) of the OSI model, which deals with application services and file access. The user can see the file, indicating network connectivity is fine, but cannot open it, suggesting an application-level issue.

A Network Technician Is Helping an End User Who Is