According to the troubleshooting methodology, which of the following steps will help a technician gather information about a network problem? (Choose two.)
A) Test solutions.
B) Duplicate the problem
C) Establish a theory of probable cause
D) Question users
E) Implement preventive measures.
F) Document findings

Question

Quizplus · Accepted Answer

Duplicating the problem helps in understanding the issue better, and questioning users provides insights and details about the problem from their perspective.

According to the Troubleshooting Methodology, Which of the Following Steps