A user calls the help desk to report issues with multiple pop-ups and degraded PC performance. The user is out of the area, and assistance can only be provided remotely. Which of the following steps should a technician perform?
A) Establish a remote connection, install free third-party malware software, scan the machine for malware, and restart the machine.
B) Explain the steps to access safe mode with networking, establish a remote connection, run approved malware tools, and restart the machine.
C) Establish a remote connection, install a free third-party backup tool, back up the user's software, and instruct the user on how to reinstall Windows.
D) Explain the steps to access safe mode with networking, set a restore point, run company-approved malware tools, and restart the machine.

Question

Quizplus · Accepted Answer

Establishing a remote connection in safe mode with networking allows the technician to run approved malware tools effectively, ensuring the system is cleaned without interference from malware.

A User Calls the Help Desk to Report Issues with Multiple