Joe, a user, returns his computer to the technician who performed a virus removal on it the week before. Joe states that several symptoms have returned. Which of the following should the technician have covered previously as part of the original repair?
A) End-user education
B) Pre-installation environment cleaning
C) Disabling of System Restore
D) Infected system quarantine

Question

Joe, a user, returns his computer to the technician who performed a virus removal on it the week before. Joe states that several symptoms have returned. Which of the following should the technician have covered previously as part of the original repair?
A) End-user education
B) Pre-installation environment cleaning  
C) Disabling of System Restore
D) Infected system quarantine

Quizplus · Accepted Answer

End-user education is crucial to prevent future infections by teaching the user how to avoid actions that could lead to malware infections.

Joe, a User, Returns His Computer to the Technician Who