A SOHO user reports desktop applications are performing slowly, and no emails have been received all morning. A technician remotes in and determines Internet pages load slowly or not at all, CPU performance is normal, and the local router can successfully ping. The remote connection drops periodically. Which of the following steps should the technician take NEXT to resolve the problem?
A) Reboot into safe mode, uninstall the latest OS update, and run a repair on the OS
B) Update the antivirus software, run an antivirus scan, verify the browser settings, and check all email settings
C) Reboot to BIOS setup, verify the TPM is enabled, and start a System Restore from safe mode
D) Send a test email, open a command prompt to check the file system, and empty the browser cache

Question

Quizplus · Accepted Answer

The symptoms suggest a potential issue with malware or incorrect settings affecting internet and email performance. Updating the antivirus software and running a scan can help identify and remove any malware. Verifying browser and email settings can ensure they are configured correctly.

A SOHO User Reports Desktop Applications Are Performing Slowly, and No