Which statement about metrics is CORRECT?
A) Process metrics can be used to measure end-to-end service performance
B) Technology metrics can be used to measure component performance and availability
C) Process metrics can be used to measure the utilization of a supplier's network
D) Technology metrics can be used to determine the overall health of a process
Correct Answer:
Verified
Q416: Which process monitors and improves the performance
Q417: Which BEST describes a situation in which
Q418: What is used to control a process?
A)
Q419: Which process is responsible for managing all
Q420: Which stage of the service lifecycle identifies,
Q422: Which process or function is responsible for
Q423: Which statement about IT service-management is CORRECT?
A)
Q424: Which are the elements of process control?
A)
Q425: What MAIN factors are considered to assess
Q426: What three elements make up the Service
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