An organization had three large centralized divisions: one that received customer orders for service work; one that scheduled the service work at customer locations; and one that answered customer calls about service problems. These three divisions were restructured into seven regional groups, each of which performed all three functions. One advantage of this restructuring would be:
A) Better internal controls.
B) Greater economies of scale.
C) Improved work flow.
D) Increased specialization.

Question

Quizplus · Accepted Answer

The restructuring into regional groups allows for improved workflow as each group can manage the entire process from order receipt to problem resolution, leading to more efficient and cohesive operations.

An Organization Had Three Large Centralized Divisions: One That Received