In order to understand the existing processes, Jools, a new business analyst at the Golden Cup Company, begins her investigation with reviewing the process documents and archived information. In a discussion with Alan, the project manager, she expresses the view that the processes all seem to be working, which surprises Alan. In his experience, the processes are all failing or not being followed as they should be, due to local interpretation and variation in working practices. Jools' goal is to gain an independent perspective on the working practices and develop individual relationships with her new colleagues. Which is the best set of techniques to help her achieve her goal?
A) Focus group and workshops.
B) Observation and interviews.
C) Scenarios and activity sampling.
D) Special purpose record and surveys.

Question

Quizplus · Accepted Answer

The best set of techniques for Jools would be observation and interviews. By observing the processes firsthand and conducting one-on-one interviews with her colleagues, she can gain a better understanding of the local interpretation and variation in working practices that Alan mentioned. This will also allow her to develop individual relationships with her colleagues, as she can actively listen to their perspectives and concerns. Focus groups and workshops may not provide the same level of individual insights, and scenarios and activity sampling may not capture the nuances of local interpretation. Special purpose records and surveys may be useful in gathering quantitative data, but may not provide the same level of qualitative insights as observation and interviews.

In Order to Understand the Existing Processes, Jools, a New