A customer relationship management (CRM)system contains the names and phone numbers of customers.Such things stored in a CRM system are part of the ________ component.
A)software
B)data
C)procedure
D)people

Question

Quizplus · Accepted Answer

The data stored in a CRM system, such as customer names and phone numbers, are considered part of the data component. The software component refers to the actual system or application used to manage the data, the procedure component refers to the processes and workflows used to manage the data, and the people component refers to the individuals involved in using or managing the system.

A Customer Relationship Management (CRM)system Contains the Names and Phone