When composing e-mail messages it is not appropriate to use all capital letters because this is the e-mail equivalent of ____.
A) Laughing
B) Whispering
C) Shouting
D) Arguing

Question

Quizplus · Accepted Answer

Using all capital letters is seen as shouting in written communication and can come across as aggressive or rude. It is best to use sentence case (only capitalizing the first letter of each sentence) or title case (capitalizing the first letter of important words) for a professional tone.

When Composing E-Mail Messages It Is Not Appropriate to Use