The watchword of TQM is __________.
A) management
B) zero defects
C) minimal defects
D) none of the other choices

Question

Quizplus · Accepted Answer

The watchword of TQM (Total Quality Management) is "zero defects", which means striving for perfection and quality in all aspects of a business's operations. This involves continuous improvement, customer satisfaction, and employee involvement. While management is an important aspect of TQM, the main focus is on eliminating all defects and improving quality throughout the organization. Minimal defects is not the best choice as it implies a tolerance for some defects, which goes against the principles of TQM.

The Watchword of TQM Is __________