Which of the following behaviors of dissatisfied customers is the most damaging?
A) negative word of mouth
B) discontinuing purchasing
C) repeat purchasing
D) complaining
E) taking no action
Correct Answer:
Verified
Q71: _ was developed in social psychology to
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Q73: Customer retention is
A) less important than customer
Q74: Equity theory focuses on
A) understanding how individuals
Q75: Attribution theory was developed to
A) understand how
Q77: _ can help to explain satisfaction or
Q78: All of the following are strategies for
Q79: According to the typology of voluntary disposition,all
Q80: Ted discovered that the white dust on
Q81: Compare and contrast top dog and underdog
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