It is a sound management practice to give CSRs the authority to handle customer complaints and concerns on the spot and allow them to use that authority without fear of repercussion.

Question

Quizplus · Accepted Answer

Giving CSRs the authority to handle customer complaints and concerns on the spot can improve customer satisfaction and prevent issues from escalating. Allowing them to use this authority without fear of repercussion empowers them to make decisions that benefit the customer and the company.

It Is a Sound Management Practice to Give CSRs the Authority