Once customers make a decision to terminate the relationship, they do not communicate their intent to the company.

Name: Once customers make a decision to terminate the relationship, they do not communicate their intent to the company.
Brand: Quizplus
Rating: 4.8 (45 reviews)

Question

Quizplus · Accepted Answer

Customers often do not communicate their intent to terminate the relationship because they may feel uncomfortable or awkward doing so. They may also fear retaliation or negative consequences from the company.

Once Customers Make a Decision to Terminate the Relationship, They