The definition of customer service has changed because of social applications such as Facebook, Twitter, and blogs.
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Q7: According to the Bureau of Labor Statistics,
Q8: A service culture comprises the things that
Q9: Even though every customer is unique, they
Q10: Online social communications and digital technologies have
Q11: Social data consists of information about an
Q13: A tiered service system is a concept
Q14: Customer service means the same things to
Q15: Customer service is the process of satisfying
Q16: Customers today demand service that is
A) good.
B)
Q17: The social media process a business chooses
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