__________ are concerned with such factors as whether the staff provided the service intended, whether the cost of the service provided was reasonable, and whether clients were satisfied with the service provided.
A) O utcome statistics
B) P rocedure studies
C) P rocess evaluations
D) P rogram evaluations

Question

Quizplus · Accepted Answer

Process evaluations are concerned with assessing whether the service was delivered as intended and whether the clients were satisfied with the service provided. Outcome statistics are concerned with measuring the effects of the service on clients, while program evaluations are concerned with the overall effectiveness of the program in achieving its goals. Procedure studies are focused on analyzing specific aspects of the service delivery process to identify areas for improvement.

__________ Are Concerned with Such Factors as Whether the Staff