Using as little of your time as possible, while wasting the customer's time, is defined by Albrecht's "sins of service" a s _____.
A) Robotism
B) R ule book
C) C ondescension
D) Runaround

Question

Quizplus · Accepted Answer

The "sins of service" refer to common mistakes made by customer service representatives. Albrecht's "runaround" is defined as using as little time as possible while wasting the customer's time, indicating that the representative is not truly helping the customer.

Using as Little of Your Time as Possible, While Wasting