In conflict resolution it is important to:
A) Emphasize your willingness to cooperate
B) Empathize with your opponent's perspective
C) Evaluate only your opponent's motivation to address the conflict, because you already know your own motivation
D) a and b only

Question

Quizplus · Accepted Answer

In conflict resolution, it is important to emphasize your willingness to cooperate and empathize with your opponent's perspective. This creates a collaborative environment that facilitates finding a mutually acceptable solution to the conflict. Evaluating only your opponent's motivation to address the conflict, because you already know your own motivation, is not productive and can lead to a breakdown in the negotiation process. Therefore, options A and B are the best choices.

In Conflict Resolution It Is Important To