Technician A says previous invoices from other shops and repairs may provide clues about a customer's complaint. Technician B says the technician should have prior permission to go through papers and the glovebox in a customer's car to look for previous service information. Who is correct?
A) Technician A
B) Technician B
C) Both A and B
D) Neither A nor B

Question

Quizplus · Accepted Answer

Both technicians are correct. Technician A is right because previous invoices can indeed provide valuable clues about a customer's complaint, helping to diagnose the current issue more accurately. Technician B is correct in stating that a technician should have permission before going through a customer's personal items, including papers in the glovebox, to respect privacy and maintain professionalism.

Technician a Says Previous Invoices from Other Shops and Repairs