Technician A says communication is important so that the actual customer concern is addressed and fixed. Technician B says poor communication can cause an incorrect diagnosis. Who is correct?
A) Technician A
B) Technician B
C) Both A and B
D) Neither A nor B

Question

Quizplus · Accepted Answer

Both technicians are correct. Good communication is necessary to accurately diagnose and repair a vehicle, while poor communication can lead to an incorrect diagnosis and incorrect repairs being made. It is important to ensure that the customer's concerns are accurately conveyed and that technicians communicate clearly with each other to avoid any misunderstandings.

Technician a Says Communication Is Important So That the Actual