Two technicians are discussing shop operations. Technician A says that the accountant for the dealership may also be the cashier. Technician B says that service writers must understand enough about vehicle operations to understand the customer's concern. Who is correct?
A) A only
B) B only
C) Both A and B
D) Neither A nor B

Question

Quizplus · Accepted Answer

Both technicians are correct. It is common for the accountant in a dealership to also serve as the cashier. Additionally, service writers must have knowledge of vehicle operations in order to effectively communicate and understand the customer's concerns.

Two Technicians Are Discussing Shop Operations