Which of the following situations would require indirect organization of aclaim or complaint letter?
A)Melanie noticed that the charger cord for her Samsung Galaxy smartphone that she purchased last month is starting to split.
B)Gus ordered business cards that were printed on the wrong color of cardstock.
C)Chelsea's transmission failed two months after her car warranty expired.
D)Mike's December credit card statement contains a $65 charge that he didn't make.

Question

Which of the following situations would require ​indirect​ organization of aclaim or complaint letter?
A)Melanie noticed that the charger cord for her Samsung Galaxy smartphone that she purchased last month is starting to split.
B)Gus ordered business cards that were printed on the wrong color of cardstock.
C)Chelsea's transmission failed two months after her car warranty expired.
D)Mike's December credit card statement contains a $65 charge that he didn't make.

Quizplus · Accepted Answer

Indirect organization is typically used when the situation is complex or potentially upsetting, requiring a more nuanced approach to explain the circumstances before making the claim. Chelsea's situation with the car transmission failing just after the warranty expired is complex and sensitive, likely requiring an explanation and possibly negotiation, making it suitable for indirect organization.

Which of the Following Situations Would Require ​Indirect​ Organization of Aclaim

Which of the Following Situations Would Require Indirect Organization of Aclaim