Kyoung has an espresso maker that stopped working properly within the warranty period.He plans to write a claim letter to the company.Because he feels his request to have his espresso maker repaired at no cost is justified and will be granted,he should use ________.
A)the indirect strategy
B)the direct strategy
C)a passionate appeal
D)both direct and indirect appeals

Question

Quizplus · Accepted Answer

The direct strategy is the best choice in this scenario because Kyoung believes that his request for a repair at no cost will be granted. The direct strategy allows him to be straightforward and state his request clearly without beating around the bush. It is the most effective strategy when the writer believes that the requested action is reasonable and will be granted. Additionally, since the espresso maker is still under warranty, there should be no reason for the company to deny his claim.

Kyoung Has an Espresso Maker That Stopped Working Properly Within