The closing paragraph of a bad-news message should include ________.
A)an alternative or compromise
B)resale or sales promotion information
C)reference to an enclosed coupon,certificate,or other freebie
D)any of these options,as appropriate

Question

The closing paragraph of a bad-news message should include ________.
A)an alternative or compromise
B)resale or sales promotion information
C)​reference to an enclosed coupon,certificate,or other freebie
D)any of these options,as appropriate

Quizplus · Accepted Answer

The closing paragraph of a bad-news message should include any of these options, as appropriate to the situation. This may include offering an alternative or compromise, resale or sales promotion information, or reference to an enclosed coupon or certificate. The specific approach will depend on the circumstances of the situation and the company's policies.

The Closing Paragraph of a Bad-News Message Should Include ________