When a company offers customers the option of searching for answers to their questions on the company website, it is called:
A) web surfing.
B) web self-service.
C) live chat.
D) web chat.
Correct Answer:
Verified
Q16: When dealing with customers' concerns, offer customers
Q17: Using an appropriate tone of voice is
Q18: Effective listening requires that you be focused
Q19: Handling all email messages immediately when they
Q20: After a problem has been identified, the
Q22: Match each term with the correct statement
Q23: Which of the following is an example
Q24: Effective telephone communications include:
A) listening for facts.
B)
Q25: When a customer becomes angry:
A) take the
Q26: To effectively handle customer conflicts:
A) listen carefully
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