Many helpers in human services agencies object to the term case management because:
I. they believe they do more than just manage cases.
II.they think case management only occurs during the implementation phase.
III.they think the term may cause resentment in clients.
IV. they don't like thinking of their clients as cases.
A)I, II and IV
B)II, III and IV
C)I and IV
D)I, II, III, and IV

Question

Many helpers in human services agencies object to the term case management because:
I. they believe they do more than just manage cases.
II.they think case management only occurs during the implementation phase.
III.they think the term may cause resentment in clients.
IV. they don't like thinking of their clients as cases. ​
A)I, II and IV ​
B)II, III and IV
C)I  and IV
D)I, II, III, and IV

Quizplus · Accepted Answer

I and IV are correct because many helpers believe their work encompasses more than just managing cases and dislike referring to their clients impersonally as "cases."

Many Helpers in Human Services Agencies Object to the Term