Trouble tickets are reports produced by a software package that records fault information.
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Q11: Performance management means ensuring the network is
Q12: Service level agreements specify the exact type
Q13: To help in negotiating site licenses for
Q14: Network management software is used by most
Q15: Mean Time Between Failures is a statistic
Q17: Network management is the process of operating,
Q18: If managers do not pay enough attention
Q19: Failure control requires developing a decentralized control
Q20: The term "firefighting" is used to describe
Q21: _ refers to keeping track of the
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