You will use the direct strategy for your message when the bad news is not damaging, when the receiver might overlook the bad news, when directness is preferred, and when
A)the bad news threatens the customer relationship.
B)the bad news is unexpected.
C)firmness is necessary.
D)the bad news will provoke a hostile reaction.

Question

Quizplus · Accepted Answer

The direct strategy is appropriate when firmness is necessary to convey the message clearly and unequivocally, ensuring that the recipient understands the situation without ambiguity. This approach is used when the message needs to be understood fully and immediately, without the need for interpretation that might come with a more indirect approach.

You Will Use the Direct Strategy for Your Message When