In responding positively to a claim, begin the message with
A)information promoting other products.
B)the good news that you are complying with the customer's request.
C)an explanation of the reasons the request is granted.
D)a reminder of the problem.

Question

Quizplus · Accepted Answer

Starting with the good news that you are complying with the customer's request sets a positive tone and directly addresses the customer's concern, making it the most effective way to begin a response.

In Responding Positively to a Claim, Begin the Message with