Which critical variable of trust in a salesperson does the question "Can you and your company back up your promises?" most likely address?
A) Customer orientation
B) Likability
C) Service resilience
D) Dependability
E) Compatibility

Question

Quizplus · Accepted Answer

This question directly addresses the dependability of the salesperson and their company, as it inquires about their ability to fulfill commitments and promises made to the customer. Dependability is a key aspect of trust, as customers need to believe that the salesperson and their company are reliable and will do what they say they will do.

Which Critical Variable of Trust in a Salesperson Does the Question